Find the most asked questions about Bellabeat here.
Can I order without a credit card?
Yes. The Bellabeat online store also accepts payment through PayPal, Amazon Payments, Google Pay and Apple Pay where available.For US residents, payment in installments is available with Affirm.
How can I cancel my subscription?
As there are currently two options to subscribe to our Program – through the App Store/Google Play and through our website bellabeat.com, please follow these instructions to cancel your subscription accordingly.In case you have used our website bellabeat.com to sign up for the Coach Subscription, please fill out this form with the email used and we will proceed with the cancellation accordingly.In case you have signed up for the Coach Subscription through the App Store, we would kindly suggest that you request cancellation as instructed HERE.If you have an Android and you have subscribed and entered your payment details through the Google Play Store, please find instructions on how to request the cancellation HERE.*All subscriptions that have not been requested to cancel based on these instructions, cannot be refunded in case of a charge if the trial period has expired. The cancellation of the subscription is possible up until 24 hours before its charge or renewal.
Do I have to pay sales tax?
Depending on the destination of the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.
Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. If you do not, your payment may be rejected or unable to fully process.
How do I cancel my order?
You can cancel your order within 6 hours from the time of purchase by filling out the contact form. An order cannot be modified or canceled after it has been processed and prepared for shipment.*Please use the provided form for requesting a cancelation, as if you contact us via email we might not be able to proceed with canceling the order within the 6 hours. *All orders with selected expedited shipping enter processing immediately so they can reach you as soon as possible, and cannot be canceled.
How do I return or get a refund for an item?
Orders placed via Bellabeat’s webshop include a 30-day money-back guarantee starting from the day the item is delivered. All accessory purchases are final. To initiate a return for a refund, please reach out to our Customer Support directly at firstname.lastname@example.org or by filling out this form. To see our returns policy, click here.
How do I check my order status?
Details of your order, including a tracking number for the shipment, will be in your shipment confirmation email. Additionally, you may contact us through this contact form.
How do I get a copy of my invoice?
Please fill out this form and reach out to us. We will be happy to provide you with a copy of your invoice.